Q:     What is Est. fee?
A:     The estimation fee is charged when we do not receive a meter reading from you on your payment stub.

Q:     When should I read my meter?
A:     If your meter is read about the same time each month, your bill will be approximately the same.

Q:     Why does it have a "previous balance" when I know I sent my payment?
A:     We may have received it after the due date or we may not have received it at all. Call our office at 701-488-2536 and we will help you solve this problem.

Q:     I couldn't have used this much water!
A:     You may not have - numbers can be transposed or hard to read. We can fix it! Or, you could have a leaky toilet that's difficult to detect. Just call the office, we'll help you figure it out!